At Beesknees Workwear, we’re committed to providing high-quality custom workwear that’s made just for you. Because our products are personalised with your branding, we follow a clear and transparent returns policy in line with Australian consumer law and Google’s Merchant requirements.
Change of Mind or Customisation Approvals
As all of our items are custom-made to order, we do not accept returns, exchanges, or refunds for change of mind once you have approved your proof (mockup). Your approval confirms that all artwork, sizing, garment choices, and quantities are correct.
Once your proof is approved, your order is immediately sent to print and production begins. As such, we’re unable to make any further changes or offer returns at this stage.
We strongly recommend reviewing your proof carefully before approving. If you’re unsure about sizing or artwork, please contact us — we’re always happy to help before you sign off.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or not as ordered, we’ll fix it — no stress. Please contact us at [email protected] within 7 days of delivery with photos and a description of the issue. We will arrange a replacement or refund where required under Australian Consumer Law.
Need Help?
If you’ve got a question about your order, reach out to our friendly team anytime at [email protected]. We’re here to make sure your crew looks the goods — without the guesswork.